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Zendesk AI agents that stay in the ticket queue
Zendesk's AI agents and assist tools sit on top of the help desk teams already use. The point is to avoid a second inbox.
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Open sourceExample prompt
An illustration of how someone might brief this kind of agent. Not the vendor's prompt, and not a recommendation.
Draft a reply from our macros and the last ticket. Leave it as an internal note if the customer is angry.
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